Refund Policy – Nextzen Solution

Effective Date: 01-02-2025

At Nextzen Solution, customer satisfaction is our top priority. We strive to provide high-quality digital products, and we stand by the integrity of our offerings. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions under which refunds may be granted.

1. Eligibility for Refunds

Since we sell digital products that are instantly accessible, we only offer refunds under the following conditions:

✅ Defective or Corrupt Files: If the product is faulty, inaccessible, or corrupted, and we are unable to provide a working replacement.
✅ Duplicate Purchases: If you accidentally purchase the same product twice, we will issue a refund for the duplicate transaction.
✅ Non-Delivery of Product: If you do not receive the purchased product within the specified delivery timeframe, and our support team cannot resolve the issue.
✅ Misrepresentation: If the product description does not match the actual product delivered.

2. Non-Refundable Items

🚫 Instant Downloadable Products: Due to the nature of digital goods, refunds cannot be issued once the product has been downloaded or accessed.
🚫 Change of Mind: We do not offer refunds for purchases made by mistake or if you simply change your mind.
🚫 Compatibility Issues: It is the buyer’s responsibility to ensure that their device/software is compatible with the purchased product.
🚫 Unauthorized Purchases: Refunds will not be issued for purchases made by mistake, including those by family members, friends, or employees.

3. How to Request a Refund

To request a refund, please follow these steps:

1️⃣ Contact Us at support@nextzensolution.com with your order details.
2️⃣ Provide Proof (such as screenshots or error messages) if the product is defective or inaccessible.
3️⃣ Wait for Review – Our support team will review your request within 3-7 business days.
4️⃣ Refund Processing – If approved, refunds will be processed within 7-15 business days to your original payment method.

4. Exceptions & Special Cases

If your situation does not meet the standard refund conditions but you have a valid concern, please contact our support team. We handle requests on a case-by-case basis and always aim to provide a fair resolution.

📩 Need Help? Reach out to us at support@nextzensolution.com– we’re available 24/7 to assist you!

Nextzen Solution – Your Digital Partner for Every Need! 🚀